The choice of the fabric will determine the delivery time.Suits, jackets, coats & waistcoats can take anywhere between 4 to 8 weeks depending on the fabric, from ordering till the first fitting. We suggest placing your order 3 to 4 months prior to your event date.Shirts will take 4 weeks.
Normally there are 2 to 3 sessions.1st appointment: Picking out fabrics, buttons, linings and other details. During this appointment we take your measurements, complete the payment and book your (first) fitting appointment.2nd appointment: Together with your tailor you will have a chance to try on your own suit for the first time. If any alterations are needed, they are discussed at this time. We also take our moment to style your suit. You may need a tie or bowtie, a belt or suspenders, a nice pair of shoes, sparkly cufflinks or an elegant pocket square!(optional) 3rd appointment: We verify the alterations completed on your garments. More time is set aside to see what your outfit needs to truly shine!
Yes. We kindly ask you to make an appointment in order to give a personal and good service. As we want you to be guided by your tailor for every new order or re-order.Only looking for an accessory or just picking up finished suit? You are more than welcome to visit our shops without appointment, we'll hook you up!
Did one of the buttons come loose, did a seam get a little too loose, do you need care-taking advice, have you lost or gained some weight, .. ? Please contact your local store or tailor to make the necessary adjustments. We will gladly help you out.However: shit happens! You ripped your shirt or suit. Someone got a little bit too close with their cigarette. You woke up in the torns after a wild night. While we cannot provide any warranty on worn clothing, we can help in fixing things. Send us some photos of what exactly went wrong, and we'll figure out the best way to solve it.
If you like to order a tailored product, we ask a full payment upon ordering. If you feel we did not deliver the expected at the time of fitting, we assure a full refund. This, of course, in compliance with our return policy of 30 days.The standard sequence of fitting appointments (of ordered garments) are free of charge. Alterations on a later date may be charged a small fee.We accept Bancontact, Maestro, Visa, Mastercard. Cash is an option but not a preference.
We take inventory of our suits every 2 months. Suits that have been with us for more than 2 inventories will be marked. Their buyers will receive an invitation to come and fit their order(s). After 3 notifications, we will be forced to mark the order as 'lost' and it will be removed from our stock.There is always the option to let us safeguard the order (in case of overseas orders, etcetera) free of charge, until you need it. This needs to be confirmed, in writing, by the manager of the store it was ordered at and kept.
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